SUPPORT

Help with the platform,
whenever you need it.

Get help with registration, login, finding a professional, bookings, payments and navigating Need a Mental Health Expert.

✦AI SUPPORT

Ask the AI Assistant

Use the assistant for quick help with using the website and understanding platform processes.

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Platform support only. The AI Assistant does not provide diagnosis, treatment or clinical counselling.
↗HUMAN HELP

Contact our Support Team

Send your issue to the support team when you need human assistance or your problem cannot be resolved through quick guidance.

Send a Support Request Signed-in Clients and Professionals can send this securely to the platform support team.
HUMAN HELP

Tell us what went wrong.

Provide enough detail for the support team to understand the issue. Do not include passwords, OTPs or payment card details.

Sign in as a Client or Professional to send this request securely to the support team.

NEED PROFESSIONAL SUPPORT?

Platform help and mental-health support are different.

If you're looking for counselling or psychiatric support rather than help using the website, continue through Find a Professional.

Find a Professional